Creating Disney Magic

422
Management #154

Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

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Recent Reviews
  • JamieAne MVP
    It’s never too late to get better.
    Lee’s views on leadership are easy to follow and implement. It’s not complicated to do the right thing and I love how his podcasts remind us of this. We over complicate things. Thanks Lee and Jody for a great podcast.
  • A. Maguire
    Leadership, Life Lessons, Legendary
    Be the type of Leader Lee and Jody would hire I listen to two to four episodes a week depending how long it takes me to digest the episodes but this is not a bingeing podcast it’s a learning podcast. Maybe not every lesson applies to you but the ones that do Really do.
  • Dave W. 1
    Master Class in Business Wisdom
    If you listen to this podcast and seriously apply the principles at the work place, you will have employees and managers that work well together and respect one another. Lee and Jody basically provide an MBA in Leadership if you listen to it and use it everyday. Lee has great stories on the why and how things were done at Disney to make it so special to the guests and cast members. Jody is a great guide to get you through the episode and to get Lee to explain his experiences. Thank you to both of you for a great podcast in business.
  • MsKC2007
    Lessons with Low Key Lee are always High Impact
    I’ve been listening to Lee’s podcast for years and have yet to tire of it. Each episode offers his professional expertise from his years at Disney, while embracing the humbling lessons he’s had along the way. Thank you Lee for the ongoing lessons in leadership, management, and customer service. You are appreciated!
  • Jessclay1983
    Love this Podcast
    I have so enjoyed this podcast. Thank you for the information and sharing your wealth of knowledge.
  • MMDGP
    Not only valuable and informative, but entertaining too!
    I first heard of Lee through his first appearance of Lou Mongello’s WDW Radio Show podcast about Walt Disney World. This inspired me to go to the library and check out Lee’s “Creating Magic” book, because I have always been fascinated and impressed by the level of service for which Disney was known. Wow! Lee’s book - and now the information and advice he so freely shares on this podcast - impart valuable lessons which are applicable not only in business but in one’s personal life. I have been binge-listening to this show from the very first episode and am currently only about halfway through the 2016 episodes but looking forward to ravenously devouring the rest and catching up. This show should be required listening for every high school student, college student, or person at any point in a professional career. Even if you are not in business….or even retired….this show is packed with information that will help you in your relationships with others at whatever age. The co-host Jody Maberry is also invaluable to the quality of the show and together Lee and Jody present in a manner that subtly entertains and captures one’s attention and holds one’s interest. He is FUN to listen to! Thank you for a great show!
  • fgh444
    Authentic, Kind, Inspiring, and Insightful
    Lee is always providing honest engaging and useful advice. He is a wonderful person and I love the show and this content. A must listen! Five stars ✨❤️🏰
  • lobos305
    Awesome Resource!
    I really enjoy listening to this podcast about life and leadership. So many great lesson and suggestion!
  • Whiskey Hank
    Thanks!
    The best professional and personal development resource out there.
  • Chief Collins
    Great Leadership Podcast
    Lee/Jody Thanks for all the leadership lessons and feedback. I enjoy this podcast as it provides great resources, and helps me outside of my profession from a customer service point of view. Lee’s books are great too. Thanks Lee/ Jody
  • fan o disney
    Lee is a pro! Jody is awesome
    These guys are fantastic - I don’t even work as a manager and find the show so enlightening !!
  • GeekRob
    Management Masterpiece
    I was told about the show from a friend of mine. I have gone back to the very first episodes and am working my way through every show. Lee and Jody provide great information in an easy to listen and digest format. I just purhcased Time Management Magic and cannot wait to read it. Thanks to Lee and Jody for helping me want to be a better leader in my organization.
  • Andy Darnell
    Conversational Masterclass
    I really enjoy this content. It’s extremely conversational and easy listening but sparks ideas and reminders of business best practice. So often we try to fit others’ models into our businesses, but what we need is more common sense, grace and generosity in our relationships. Lee and Jody remind me that success happens most often to those who put in the work of truly caring about the customer.
  • Kent Sanders, Writer
    A wonderful podcast on leadership, business ... and life!
    If you want to become a better leader, communicator, business person ... and generally a more effective human being, Lee's podcast will absolutely help you accomplish that goal! He shares wisdom and practical lessons that will help you soar to new heights and be more successful.
  • GO Wilder
    Excellent Leadership & Management Info
    Lee provides sage leadership and management wisdom from across his career with the highlight and focus on his time with Disney. I've only listened to about the first 1/4, but have already learned a lot that I'll apply both at work and home. Started reading his Time Mgt book too.
  • @therealartg
    Not just for Disney fans
    This podcast is perfect for those that are trying to become better leaders. What you learn from Lee Cockerell can be applied to work and home situations. Always quick and straight to the point.
  • Lil Shaun!
    Quick, quality information
    I’ve enjoyed learning more about time management and “common sense” business practices from Lee. While he still seems somewhat old school in his thinking, I believe he realizes the business landscape is always changing and our leadership should be doing the same! Also, if you ever need the weekly weather report from Orlando and Washington, they’ve got you covered....
  • Scoops1801
    Must listen leadership podcast
    Lee has become my leadership and guest service conscience through his shared expertise in both his books as well as the podcast. Jody is a first class moderator who guides the show in a way that keeps things reasonable for time but topics are well discussed.
  • It Aint Good
    Very old fashioned
    The hosts were prompted with a question about their bad theme song, instead of being open to change it they said “brands don’t change it is in the brand” brands change constantly and when receiving bad feedback, brands usually do something to appeal to their audience which makes their audience feel heard. The hosts seem slightly out of touch
  • aelizr
    Life Changing
    This podcast should be required listening to every human being. Not only does Lee give business advice he gives life advice. No matter what you do for work, how old you are or where you live,anyone and everyone can take away something from this podcast. I have become a better leader, manager and person because of Lee. Love the 15 minute episodes. Every second has great content and information. Keep up the great work Lee and Jody!
  • SWMGT
    A weekly treasure chest
    I was hooked on the first podcast. 250 shows later, I am still finding valuable treasures in every episode. These guys deliver practical insights and wisdom into the real world of business, work and people and are a joy to listen to. No doubt my business has benefited from this podcast! Great work Lee and Jody and I sincerely thank you both.
  • Geertsema Family
    Ways to create magic in your life!
    I love Disney. I love business. I love improving myself. Lee is such an an amazing combination of each of these. I’d highly recommend listening to this.
  • Jesse182$4
    Inspirational
    Great bite sized episodes that change your approach to the every day professional (and personal) life choices.
  • thp2way
    Insightful in everyday situations
    I started this podcast for business purposes but soon realized it’s so much more than just a simple business interview kind of podcast. The topics touched on and discussed can also be used in everyday situations. This is a great listen and one that I am glad that I started listening to!
  • MattVillamaino
    Excellent podcast
    Gret podcast to listen to. Practical advice without being too much to listen to at once. It can help people in any buiness and at any level. Thanks to both Lee and Jody for such a great learning tool.
  • Jdkocdjenndjd
    Great podcast
    Lee’s wisdom and insight on leadership are incredible. The podcast format is perfect. Great questions and insightful answers from Lee. It’s a brief 15 minutes that’s perfect for my commute time. Lee’s style in how he answers the questions always is straight forward and give great insights on how to move forward.
  • Cameren C.
    One of my professional hero’s
    Lee, I just wanted to be able to publicly thank you for everything you’ve done. I worked for Disney for a total of 14-years, and I was fired in May of this last year (2018). At the time, this was the worst thing that ever happened to me. I read your first book a few years ago when I still worked there. I tried very hard to to apply the principles to my daily routine, however, Disney has changed SO MUCH since your retirement. My attempts ultimately ended my career, fast forward almost a year and I’ve joined a wonderful new company and in LESS than 8 months I’ve been selected to participate in a management training program. I attribute my work attitude to the skills I learned from your books. I’m now 26 episodes into this podcast and listen to you on my commute and even when I’m working out in the gym. We met many years ago (2004) when I was a member of the college program working at the Wide World of Sports. My girlfriend at the time and I sold you a hotdog and talked with you for less than five minutes about the pin trading program...a week later we were leaving the gym in normal clothes with no ID/name tags and passed you and Mr. Williams in the hallway...we said hello and you stopped for a moment an recalled exactly who we were, where we met, and what we spoke about. That experience shaped my professional career for a long time. I hope to cross paths with you again someday soon at a live lecture. Have the best day, and thank you!!!
  • ianlotinsky
    Fantastic advice
    Rather than speak to general theories and topics, Lee and Jody give fantastic, practical, actionable advice. I recommend the show to others all the time.
  • Ima Bookworm
    Exceptional!
    Each week, this podcast contains exceptionally good information, that can change your business and life for the better. Thank you, Lee and Jody. I’m truly inspired to go out and create magic for others!
  • Snowwmman
    Awesome
    Love the show
  • Dainty Mina
    One of a kind speaker!
    Thank you for coming to speak at Seminole Casino Coconut Creek today! Your message was exactly what I needed to hear this morning. Being a leader isn’t always easy, but with the right tools it can be rewarding! Thank you for sharing your tools and making it relatable! Best two hours I spent 😊 I look forward to listening to your podcasts now!
  • JenL Paso
    True Magic
    I stumbled onto this amazing podcast while planning my family’s first trip to WDW. I grew up in Southern California, so trips to Disneyland were very frequent, but WDW is completely different. After one podcast, I was so interested in Lee’s Time Management Magic, I bought the book. It is incredible! I am a Professional Engineer that leads a group of 85 engineers, technicians and support staff. I was overwhelmed and drowning in work. Now, I use the daily planner and feel in control of my life! I cannot thank Jody and Lee enough!
  • @mikesizemore55
    Listen to Lee
    If you only have one hour a week to dedicate yourself to leadership excellence, then Lee Cockerell’s podcast is what you should listen to. Honest, relevant, and personal.
  • Captain3000$$
    Great podcast
    Great podcast Mr lee
  • bmorgan58
    Best 15 minute podcast!
    Great leadership and customer service podcast. Only 15 minutes long and you can take away at least thing from show to apply in your work or personal life. 5 stars!!
  • Tanner C.B.
    Much needed wisdom for leaders today
    This podcast brings the wisdom that is needed today. Leaders who follows Lee’s counsel will find their personal and professional life’s dramatically improve!
  • Ben of Flatlands Coffee
    Move Your Business Forward!
    I started listening to podcasts because of Creating Disney Magic, and I still say it is the absolute best! Lee and Jody are a perfect team who are down to earth and dynamic. The advice is always wise, practical, and encouraging that will truly help any business owner or person looking to get promoted. DONT MISS AN EPISODE!! Upon discovering this podcast, I've worked my way through them all and have found helpful tips within each one, PLUS if you really want this helpful advice to infiltrate your business, keep yourself exposed to it; repetition is helpful!
  • Podcast Rose
    Love Mr Lee
    This is filled with great life advice, whether you have a career or not. An absolute treasure!
  • Snowmizers
    Just as good the 2nd time around
    I find myself going back and listening to Lee’s podcasts over again. These are situations that are experienced repeatedly so a refresher is always a best practice.
  • Disneylover74269
    When you wish upon a star...
    Intentional living from a Disney insider? My two great passions unite! 😍😍😍
  • Ch-Ch-Ch-Chels
    Pure Magic
    Lee is full of SO MUCH knowledge! I love listening to his stories and hearing all of the wisdom about customer service, management, and leadership. I feel like everything he says is an amazing quote I jot down.
  • camslawson
    Great podcast!
    I’ve been listening to these at work and they have been so helpful! So much knowledge packed into each 15min podcast! Love it!
  • witinkfan
    Great Podcast!
    This is a great Podcast. They make you feel like you are having a conversation with them. I learn something new every Podcast.
  • Drew from Wooster
    A weekly must-listen for me
    This podcast is a must-listen for me each week. Every Tuesday, I look forward to listening to the wisdom that Lee so generously provides to people like me, who are looking to make the most of my career. I have gained so many tips from time management to hiring to dealing with people in general. Thanks for providing this tool Lee and Jody
  • Laura D. Nugent
    Magical Insights
    As a military and combat veteran with over two decades of experience in Leadership and Service, I can honestly say that I thoroughly enjoy the Creating Disney Magic podcast and Lee's book by the same name. Leadership, customer service, employee engagement may be known by different names in public and private sectors - but are absolutely vital for a successful organizational culture. Lee and Jody are dynamic and engaging and the 15 minute podcast length is perfect for the car. Keep it up, gents!
  • Sterling987
    Always a little nugget
    Lee is always on point, years of knowledge and experience! Always look forward to a new episode
  • Wilber-2012
    Magnífico
    Esse Podcast é sensacional. Um curso de vivência com as experiências e lições dadas pelo autor. Recomendo a todos, meu Podcast favorito até então.
  • Joooooooooodyopgstar
    Learn from the best!
    Lee and Jody make a great team for this podcast! If you are looking to learn from Lee’s wide range of experience, become a better leader, and create magic, you’ve come to the right place.
  • dac56
    Great Content
    The content is really useful and given in an efficient way. The audio is sometimes lacking in quality.
  • CaptainSteve81
    Very helpful
    Having worked in Customer Service for almost 20 years, it never stops amazing me that you can always learn something new. The thoughts, insights and techniques that Lee shares are very helpful and while experienced managers may feel like they have nothing to learn, I can pretty much guarantee you'll find that one comment that changes your thinking in almost every episode. The 15 minute format is perfect for a drive to or from work for many of us, I'm very glad I started listening!
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